Privacy Policy

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, mailing address, and postal/zip code, when you submit a form (assessment request, contact form, referral submission, or maintenance membership sign-up)
• Service details — information about your home's power source, project timeline, and any details you share about your generator needs
• Communications — records of calls, emails, and text messages between you and our team

We also automatically collect certain information when you visit our website, including:

• Device and usage data — browser type, pages visited, time spent on our site, and referring URLs
• Cookies and tracking data — collected through tools such as the Meta (Facebook) Pixel and Google Ads tracking, which help us understand how visitors find and use our site and measure the effectiveness of our advertising

We use the information we collect to:

• Respond to your assessment, service, or contact requests
• Schedule appointments and provide installation, service, and maintenance
• Communicate with you about your generator, your account, or your membership
• Process referral submissions and payouts under our Referral Program
• Send you appointment reminders, service updates, and (with your consent) promotional messages
• Improve our website and marketing based on aggregate usage trends
• Comply with legal obligations

Our website uses cookies and similar tracking technologies, including the Meta Pixel and Google Ads conversion tracking, to understand site traffic and measure the performance of our advertising campaigns. These tools may collect information about your visits to our site and other sites you visit.

You can control cookies through your browser settings. Disabling cookies may affect how our website functions.

We do not sell your personal information.

We share information with:

• GoHighLevel, our customer relationship management (CRM) platform, used to manage leads, appointments, and communications
• Service providers who help us operate our business (e.g., scheduling, payment processing, SMS delivery), bound by confidentiality obligations
• Legal authorities, if required by law, subpoena, or to protect our rights, property, or safety

We do not share your information with third parties for their own independent marketing or promotional purposes.

By submitting a form and signing up for texts, you consent to receive informational messages (e.g., service updates, appointment reminders) from Hurricane Generators at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP at any time to unsubscribe — you will no longer receive messages. Reply HELP for help, or contact us at info@hurricanehomesolutions.com.

We may also collect opt-in consent verbally — in person or over the phone — when a customer is registered for the first time. Customers are informed that message and data rates may apply, message frequency may vary, and that they can text HELP for support or STOP to unsubscribe at any time. Texting opt-in information is not shared with third parties for marketing or promotional purposes.

Once you opt out, we will not send further SMS messages, nor will we sell or transfer your phone number to another party.

To opt out of messaging, reply STOP to any message or contact us at 1-833-999-0039.

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our services, maintain business records, and comply with legal, tax, and warranty obligations. If you'd like your information removed sooner, contact us using the information below and we'll make reasonable efforts to accommodate your request.

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

You can:

• Opt out of SMS messages at any time by replying STOP
• Request access to, correction of, or deletion of your personal information by contacting us at info@hurricanehomesolutions.com or 1-833-999-0039 — we'll make reasonable efforts to accommodate your request
• Adjust cookie preferences through your browser settings

(No state we currently operate in — New York, Pennsylvania, Ohio, or Florida — has a comprehensive consumer privacy law requiring formal, legally-mandated data rights for a business of our size. We offer these choices as a matter of good practice, not because a specific statute compels it, and we'll aim to honor requests promptly.)

We may update this Privacy Policy from time to time. We'll post any changes on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Hurricane Generators
• 1-833-999-0039
• info@hurricanehomesolutions.com